FAQ
When do I receive a Certificate or a Statement of Attainment (SOA)?
A Certificate is only issued when a full qualification has been completed (Cert III, Cert IV, Diploma, Advance Diploma) while any skill sets or partially completed qualifications will be issued an SoA.
Can I print the learner guides?
Copyright and Licensing on Learner Guides The learner guides can't be printed out due to licensing and copyright issues. Should you wish to have a physical material on hand, you may proceed on this link and order the textbooks for your units: ...
What's the time frame for markings?
Marking of Assessments The marking time frame would take up to 10 business days for the first submission and/or 5 business days for any re-submission. This excludes the weekends and any public holidays. The assessor will let you know if they require ...
Can I purchase hard copy manuals?
Students who are not doing a Diploma or Advanced Diploma course will be able to purchase the hard copies for their course from the student platform (Moodle). On Moodle > My Courses > Course Name > Manual > Scroll down to “Hard Copy Training Manuals” ...
Can I cancel or withdraw my enrolment in a Short Course?
Short Course Cancellation The cancelation policy for online short courses would be 24 hours from the date of enrolment to apply for a refund.
Can I request to cancel a course and get a refund?
Request for Course Cancellation and Refund As per our cancellation policy, students have 14 days from the start date to cancel with a full refund. All course cancellations will incur an administration fee of $250. To request, fill out our ...
How do I nominate my exam Supervisor?
Requesting Who Is Eligible to Supervise an Exam The requirements for providing your own supervisor are the just the following: they must not be related to you (or a working relation); and they must have a professional background. If you have your own ...
Can I request to defer or postpone my enrolment?
Course Deferral Request/Postponement Whilst our system unfortunately doesn't have the capability to defer an enrolment, we can offer an extension should you need one later on. We offer a further 6 months extension at a cost of $100 per outstanding ...
Can I request for a per-unit extension?
Unfortunately, this request is not an option that we can offer as the system will not allow us to process a per-unit extension.
Can I request an extension for my course?
Extension Request We have updated the extension policy as stated on our Student Handbook, pages 10-11. We can only process a 3-month complimentary extension under compassionate and compelling circumstances with documented evidence (ie, if students ...
How do I solve the video buffering?
We are sorry if you are currently having this issue. We use vimeo as our streaming service which is an industry standard video streaming service similar to Youtube. It hosts millions of users worldwide and is a paid service by us, with dedicated ...
How do I do an 'existing customer' order?
If you are trying to extend, purchase an additional course, or book an exam as an Existing Customer, please follow the steps below. 1. Complete details in the first screen: 2. Make sure your cart information and amount is correct; then click proceed ...
How to fix: MYOB Data File Read-Only
If the MYOB data file located on the Student Platform has become a read-only or is asking for activation, complete the following steps; Select ‘Confirm your Company file’ from the Help menu; and Ensure that ‘Confirm Online’ is selected and then click ...
How do I book a supervised exam?
We offer supervised exams every Tuesday 9am-12noon and Thursday 12noon to 3pm - Perth time. You may Click Here to Book Skype Exam. We will then send you a confirmation email with link in your student portal with instructions for Skype and how to ...